Privacy Policy

Last updated: 1 March 2026

1. Introduction

Kelper AI ("we", "us", or "our") operates the website kelperai.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our services, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Alberta's Personal Information Protection Act (PIPA), British Columbia's Personal Information Protection Act (PIPA BC), and Quebec's Act Respecting the Protection of Personal Information in the Private Sector.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.

2. Data Controller

For the purposes of applicable privacy law, the entity responsible for your personal information is:

Kelper AI
Email: [email protected]
Website: kelperai.com

3. Information We Collect

We may collect and process the following categories of personal information:

3.1 Information You Provide Directly

• Full name, email address, telephone number, and country of residence when you complete our registration form
• Any correspondence you send to us, including enquiries and support requests
• Information provided when you participate in surveys, promotions, or feedback requests

3.2 Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, screen resolution, and device identifiers
• Usage data: pages visited, time spent on pages, click patterns, referring URLs, and exit pages
• Location data: approximate geographic location derived from your IP address

3.3 Cookies and Similar Technologies

This static copy does not load cookie-based visitor identification scripts. See Section 8 below for full details on cookie usage.

4. How We Use Your Information

We collect and use your personal information for the following purposes:

• To provide our services: processing your registration, connecting you with account managers, and facilitating access to trading platforms
• To communicate with you: responding to enquiries, sending service-related notifications, and providing updates about our platform
• To improve our Site: analysing usage patterns, diagnosing technical issues, and optimising user experience
• To comply with legal obligations: maintaining records as required by applicable Canadian federal and provincial laws and regulations
• To protect our rights: detecting fraud, enforcing our terms, and protecting the security of our Site and users
• For marketing purposes: sending promotional communications about products and services that may interest you, where you have given consent as required by Canada's Anti-Spam Legislation (CASL)

5. Sharing Your Information

We may share your personal information with the following categories of recipients:

• Affiliated trading platforms and brokers: to facilitate account creation and provide you with trading services. These partners act as independent entities and have their own privacy policies
• Service providers: third-party companies that assist with hosting, email delivery, customer support, and other operational functions. These parties process data on our behalf under contractual obligations
• Measurement providers: this static copy of the site does not load measurement, advertising, or visitor-identification scripts
• Legal and regulatory authorities: when required by law, regulation, legal process, or governmental request
• Business transfers: in connection with any merger, acquisition, or sale of assets, your information may be transferred as a business asset

We do not sell your personal information to third parties.

6. Cross-Border Transfers

In accordance with PIPEDA, we inform you that your personal information may be transferred to and processed in countries outside of Canada. This may include service providers and partners in countries including, but not limited to, the United Kingdom, the European Union, and the United States.

Before transferring your personal information outside of Canada, we take reasonable steps to ensure that the recipient provides a comparable level of protection. Please be aware that personal information transferred to other jurisdictions may be subject to the laws and disclosure requirements of those jurisdictions, including lawful access by courts, law enforcement, and government authorities.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specifically:

• Registration data: retained for the duration of your relationship with us and for up to 7 years thereafter as required by Canadian tax and business record-keeping laws
• Communication records: retained for up to 3 years after the last communication
• Analytics data: aggregated and anonymised data may be retained indefinitely

When your personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.

8. Cookies

Our Site uses the following types of cookies:

• Strictly necessary cookies: essential for the Site to function properly. These cannot be disabled
• Analytics cookies: we use Plausible Analytics, which is cookie-free and does not track individual users
• Functional cookies: used to remember your preferences and settings
• Marketing cookies: used to track visitors across websites for the purpose of displaying relevant advertisements. These are only placed with your explicit consent

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Site.

9. Your Rights Under Canadian Privacy Law

Under PIPEDA and applicable provincial privacy legislation, you have the following rights:

• Right of access: you may request access to the personal information we hold about you (PIPEDA Principle 4.9)
• Right to correction: you may request that we correct any inaccurate or incomplete personal information (PIPEDA Principle 4.9.5)
• Right to withdraw consent: you may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions (PIPEDA Principle 4.3.8)
• Right to complain: you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
• Right to opt out of marketing: you may opt out of receiving commercial electronic messages at any time by using the unsubscribe link in our emails or contacting us directly, in accordance with CASL

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, as required by PIPEDA Principle 4.7. These measures include encryption of data in transit (SSL/TLS), secure server infrastructure, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites, platforms, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

12. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

14. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC):

Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, Quebec K1A 1H3
Website: priv.gc.ca
Telephone: 1-800-282-1376

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Website: Contact Page